TERMS AND CONDITIONS

This page will tell you about the terms and conditions for sale and delivery of our products that are sold in our online shop, and the use of this. Please read these terms and conditions before you shop at our online shop. At ordering of our products on our online shop, you accept to be committed to these terms and conditions. 

1. INFORMATION ABOUT US
www.houseofamber.com, www.houseofamber.dk and www.houseofamber.com/cn are websites operated by House of Amber Aps. We are registered in Denmark under company number 56232516 and our registered head office is located at Oestergade 13, 1 th., 1100 Copenhagen K.

2. ORDERING
At www.houseofamber.com it is possible to make an order 24 hours a day - 365 days a year. 



The employees at House of Amber are happy to answer queries regarding products and delivery time before you purchase any item through our online shop. If you have any queries for items not shown on the online shop, please do not hesitate to contact us by e-mail. Our e-mail address is: info@houseofamber.dk 





All prices on our online shop are in US Dollars, British Pound Sterling, Euro or Danish Crowns incl. 25 % VAT and other taxes. The prices are current prices. Subject to: Currency changes, force majeure, delivery failures, tax changes, sold out items and typographical errors. However, it shall be subject to availability and obsolete items as well as prolonged delivery and failure to deliver items from our suppliers.


Pictures and product descriptions: There can be a different between the showed pictures on our website and online shop and the actual look of the items.   
Amber is a unique material and every piece is one of a kind.

When you shop at www.houseofamber.com the agreements are made in the following languages: Danish, English and Chinese.

3. PAYMENT


At www.houseofamber.com you may use the following payments methods: 

Bank transfer
Visa
Visa Electron
MasterCard
Maestro
Diners Club
JCB
American Express
Epay

When you pay with credit card, you are always protected against abuse, and you have the option to refuse payment when you receive your payment statement. There are no risks in case your card is misused in an Internet shop that uses SSL (Secure Socket Layer). You are thus better protected than in the physical world where you are responsible for a limited amount yourself if your credit card is being misused by using the pin code. The data you submit in connection with purchases paid with credit card is encrypted (SSL, and it is only Teller (the payment transfer company) that can read them. Neither the employees at House of Amber nor others have the opportunity to read the data. The payment for purchased items is deducted only when the items are shipped from House of Amber. 

 We reserve the right to cancel a transaction if incorrect prices are shown on the website as these are automatically calculated. The booking confirmation you receive by mail is a copy of the cart and not our acceptance that the transaction will be completed.


4. SHIPPING & FREIGHT
We ship with Post Denmark. Their terms and conditions cover the shipments, which mean that once the package is in the hands of Post Denmark, they are responsible for the package arriving intact and undamaged. 
If you receive a damaged package, please tell the transport company or send a mail to House of Amber at info@houseofamber.dk





We ship to following countries and the prices for shipping are:

Denmark
0,- EURO

EU
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden and United Kingdom.


20,- EURO

Rest of Europe
Norway, Switzerland, Liechtenstein, Monaco, Iceland, Croatia, Montenegro and Russia. 

20,- EURO 



Rest of the world
Australia, Canada, Japan and USA.
40,- EURO

We ship all items by parcel post which makes it possible to track the package if any problems arise. We always pack items safely in order to minimize the risk of damaged cargo. The items are insured during shipment, and upon receipt please check the package contents. If the items are damaged upon receipt, please report this to the shipping company. Within 2 days of receipt, you must return the damaged items to us. House of Amber is not responsible for items damaged during transport.



In case items are out of stock, we will contact you and agree whether you want to wait for the item being available again. Should there be any delays in shipping, House of Amber cannot be held liable. Please note that deliveries to Bornholm and other islands can often take up to 3 days.





5. DELIVERY TIME.


Some approximately guidelines for delivery times:



Denmark: 1-3 working days

Sweden, Norway and Finland: approx. 1-6 working days

Europe: approx. 2-5 working days

USA: approx. 5-6 working days
Australia: approx. 7-8 working days
Canada: approx. 5-6 working days

Japan: approx. 5-7 working days






6. RIGHT OF CANCELLATION


You have the right to cancel your purchase made on the website within 14 days from the day you receive your order. Refunds from online orders will not be issued from any House of Amber shop.

As a customer, you have to inform House of Amber unambiguously that you wish to withdraw your purchase, in order to cancel your order. This can be done either by post or email. Below we have included a Cancellation Notice, in which you can state the reason for why you wish to withdraw or exchange the purchase. It is not mandatory to fill out the Cancellation Notice, but the notice will help us develop and learn more about the reason behind the cancellation or exchange.

The Cancellation Notice can be downloaded here.

Right of cancellation requires the items to be returned in the same condition and quantity as originally received. This also includes the packaging. This means that the product will not be considered returned in the same condition and quantity if the packaging is damaged or not included. As a costumer you are therefore responsible for ensuring that the return goods are packaged suitably. When the packaging is broken, it will cause a deterioration of the sales value. It is therefore important to determine whether you want to keep the items or cancel the purchase before the packaging is broken.

At House of Amber the right of cancellation will not lapse if you use the item(s) within the 14-day cancellation period. However, as a customer you are personally responsible if anything happens with the product(s) during the 14-day period that obviously could reduce the sales value of the product. We may seek compensation from you for any reduction in the value of the product arising from other handling than what is recommended in our Care Instructions and if the products have been used incorrect or undergone other injurious behavior. Please read House of Amber’s Care Instructions. The compensation will be subtracted from the purchase price, before the total price will be disbursed to the costumer. In order to receive the full purchase price, the customer must therefore treat the product(s) as in a physical retail store. The product(s) can be tried out, but not actually be used.
If you choose to cancel the purchase, you must pay return postage.

The customer has to return the product 14 days from the date House of Amber has been informed about the customer’s cancellation request.

Please send the product(s) to:






HOUSE OF AMBER
Oestergade 13, 1st.tr. 
1100 Copenhagen K
Denmark


You cannot simply cancel the purchase by refusing to receive the package; in that case House of Amber needs to be clearly informed about this. Moreover, you can return the products on the address above by prior arrangement.

When you cancel your purchase, the purchase price will be returned to your bank account as soon as we have received the returned items and verified that it meets the rules for cancellation. Therefore, it is important that we receive the registration number and account number of your banker as well as a copy of your order confirmation, copies of any previous correspondence etc.




Note:
We do not receive packages sent COD.
The right of cancellation is not valid for business purchases.



7. WARRANTY





When you purchase items on www.houseofamber.com you have 24 months warranty. 

This means that you can either get an item repaired or replaced, get your money back or receive a reduction in price, depending on the specific situation and provided the complaint is justified and the defect is not caused by an incorrect use of the item or other injurious behavior. If there is any additional warranty or guarantee, it will appear separately on the invoice. A deficiency is a mistake that has been present at the time of delivery - typically manufacturing and/or material defects.

If a defect appears during the warranty period which is covered by the warranty, the item will be repaired or replaced by either House of Amber or the manufacturer. Damage to the product caused by operating errors, handling errors, modifications or misuse by the user are not covered under warranty.

Please include a copy of the invoice when you return items. The purchasing date should appear on it, or else will the item be stand-by until a copy is send.

As a retailer, House of Amber wants to ensure all of our customers' rights on all aspects. House of Amber has committed itself to provide our customers the same rights that are applicable in the customers' home country. Therefore, House of Amber wants to live up to the rules outlined by the European Consumer Centre about warranty. For more information about how our warrranty covers you, click here.

If the customer and House of Amber do not agree on a solution, the customer has the right to hand in a complaint to the National Consumer Agency of Denmark or the Consumer Ombudsman. The complaint can be handed in at www.forbrug.dk.

Address:
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens vej 35
2500 Valby
Telephone: +45 4171 5000

8. USE OF THE WARRANTY





If you discover a defect on the delivered goods, then you must make your claim within 24 months. Please submit a declaration about the defect of the item. House of Amber cannot be held responsible for loss of customer data, unless it follows directly from the Danish legislation. Therefore it is important to take a copy of all data. To the extent House of Amber might be liable, the liability is limited to the direct loss and does not cover indirect losses such as lost wages, transportation costs, business interruption, installation costs. When you wish to complain about an item, you usually must send it to us to the above mentioned address.

Please contact us at info@houseofamber.dk or +45 39 55 08 00 to get a clarification of whether it is an error, and where to the package should be sent.

When you return the item, please provide the following information on the package: “Returned goods” or “Repair goods”.
Note what the reason for the return is, make a copy of the order confirmation and other relevant information 
To get refund for your eligible expenses, please send back the package unopened and in the original packing. Items, which are not covered by warranty and/or received without proper packing will be repackaged and an amount equal to House of Amber’s costs to cover the new packaging will be charged.
We will refund reasonable shipping costs, as you may have incurred in returning the article if the claim is justified.





9. RETURNED ITEMS WITH NO ERRORS
If submitting faulty or incorrect items to House of Amber where the failure or malfunction, defined and specified by the customer is not found (or the fault is not covered by the guarantee/warranty), the item will be returned to the client. House of Amber will not cover the expenses for the return shipment.





10.  PRIVACY POLICY





A cookie is a term used to describe that the users behavior is being registered on the internet. Like this the server (e.g. a website) knows who the user is when he or she makes the next visit.
Personally identifiable information is not stored in a cookie, but it is merely an information about the user’s behavior on a website, e.g. a typed user name for login to a special section on the site. A cookie is a text file sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to notify you when you receive a cookie, or you can choose to disable cookies altogether. These cookies are used to recognize your PC only.

Technically cookies are divided into two types. One is called "Session Cookies"; which is used to keep track of what you put into your shopping cart while you’re navigating around the site. Session Cookies are not stored on your PC, but disappears when you close your web browser. Another type of cookie is called "Permanent Cookie" and is saved as a text file on your PC for approx. a month. A Permanent Cookie is used to enable our server to recognize the PC next time you log in to our website.
 At www.houseofamber.com cookies are used in order to optimize the website and its functionality, thus making your visit as easy as possible for you.






How to delete cookie from the user's PC? In Internet Explorer delete cookies from the "Tools" -> "Internet Options" -> "Delete Cookies”


11. YOUR PERSONAL INFORMATION





To make an order, you must register with the following personal information:




Name:

Address:



Telephone number:


Email address:
(VAT number for companies)







We only use this information in order to deliver your items, and the data are registered at House of Amber for 5 years due to rules.
When we collect personal information through our online shop, we ensure that it will happen based on your explicit consent so that you will know exactly what information is collected and why.


We do not store customer data encrypted. We do not transmit customer information encrypted. Information delivered to House of Amber is not transmitted or sold in any way to third parties and we do not record sensitive personal information.